FAQ/ Return Policies/Shipping/Security
Pick-up available for local orders!
All sales are final for all scratch and dent Items.
No refunds/returns on custom made / to order products (Halters, Bridles etc), unless product has defects due to manufacturing.
Please let us know about the defect directly upon receiving the product so we can correct it.
We adhere to a fifteen (15) day return or exchange policy for all of our merchandise. The merchandise must be in its original, unused condition, with all of the original tags and packaging to qualify for a refund.
If you would like to make an exchange or return, you will need to contact us within fifteen (15) business days of receiving your order. Failure to do so will void your right to a refund or exchange. Items without the original tags and packaging may only be exchanged upon approval or returned for conditional store credit only
An order may be canceled only before the package has not been shipped out. Once an order has been shipped out, it cannot be canceled.
Customers may contact us to return the package at their cost with a return authorization request, if they do not need the order.
Non deliverable address
Packages must be shipped to correct deliverable addresses only. For all packages shipped out by us with an incorrect or non-deliverable address provided by the customers, and returned to us, a return postage will apply for which customers will be responsible. A re-shipping fee will also apply to reship the package. If the returned order is canceled by the customer, a refund will be issued less the postage both ways.
To return items, please email or call us and we'll be in contact with you as soon as possible.
Before returning or exchanging any merchandise, please be sure to note the following items:
All items should be returned using the original packaging. If this is not possible, please include as much of the original packaging as possible.
ALL shipping costs must be paid by the customer. If exchanging an item, Swedish Equine Co may discount shipping up to 50 % of the original amount paid. This is up to Swedish Equine Co discretion. In case of returns for orders with free shipping promotion, shipping charges will be deducted from the refund issued.
"Return" must be written on the outside package where it is clearly visible. We do not accept any packages.
All online transactions at Swedish Equine Co are handled with industry-standard secure socket layer (SSL) encryption using the "Stronghold" secure server.
In our opinion, this is the best security program available on the market today. When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form, then decoded when it gets to us.
Your credit card number is never transmitted by email or any unencrypted format. We have been able to find no instances of security compromises using Yahoo Store's software, which is employed by many other leading online stores. Of course, there is always a danger that unscrupulous people will find a way to obtain credit card numbers, but with Swedish Equine Co you are safer than if you used your credit card in a store or restaurant.
We will continue to improve security to take advantage of the latest improvements in the technology. If you have any questions about security here at Swedish Equine Co, please email us.
Any personal identifying information you provide to Swedish Equine Co via the Internet or through any or other medium is for the exclusive use of Swedish Equine Co.
We will not sell this data or otherwise make it available to anyone outside of Swedish Equine Co without the permission of the customer.
We care about the privacy of our visitors and customers and we actively enforce this policy.